Things are getting heated up at Samsung just 2 weeks after the launch of their latest phone, Samsung Galaxy Note 7. However, it’s all for the wrong reasons. It’s certainly not the hot topic that the company wanted or had expected to go viral!
Samsung is recalling millions of new Galaxy Note 7 smartphones worldwide after reports emerged that the devices were catching fire while charging. The Korean electronics conglomerate, on Friday, said that because of a problem with the Galaxy Note 7 battery it would halt sales of the new device around the world and would recall and replace those phones that were already sold.
Samsung said it had received 35 separate reports worldwide tied to what it described only as a "battery cell issue." They are working with their suppliers to root out other "affected batteries" in the market.
Koh Dong-jin, head of the South Korean company's smartphone business, expressed regret over the recall. Koh confirmed that Samsung had sold over 2.5 million of the premium devices so far. "I can't comment on exactly how much the cost will be, but it pains my heart that it will be such a big number," he said.
This problem could not have come at a worse time for Samsung as Apple prepares to unveil its latest iPhone next Wednesday.
With all the latest features packed into the device, Note 7 looked to be one of the most promising flagships of this year. This burning problem has not only left millions affected but the company itself in a state of a mini crisis.